According to a survey, about 35% of customers are frustrated by impersonal service. So, give your chatbot a personality and improve the customer’s experience. This is one of the chatbot makers that provide a great onboarding experience. You get two simple questions at the beginning and then a video on each step of building your chatbot. These are the kinds of questions that your team can predict and agents can resolve in one-touch. Not only do customers prefer to use…