How Automation Can Help Customer Service Agents In fact, you put your support team in a better position to handle more complaints, offer speedy resolutions, and delight customers. Automated customer service helps customer service by cutting costs and empowering the shopper to find answers to simple questions on their own. In turn, customer service automation slashes the response time for customer support queries and decreases the workload for your representative. Automating this task goes a long way in increasing customer…